This privacy policy explains how Fahamni Platforme uses and protects the information we hold, whether it relates to the Educational Institution, students, parents, its staff and third-party service providers in connection with our business. This privacy policy does not require any physical, electronic, or digital signature. We are committed to maintaining the privacy of our students, parents, teachers, and other users of our website/application.
This privacy policy governs your use of the application Fahamni Platforme. By accessing this website or downloading the app via the Play Store/App Store, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our website/application. By mere use of the website/application, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. It is incorporated into and subject to the Terms and Conditions.
Please read this privacy policy (‘Policy’) carefully before using the Application, Website, and our services along with the Terms and Conditions (‘TaC’) provided on the Application and the Website. Your use of the Website, Application, or services in connection with the Application or Website (‘Services’), or registration with us through any modes or usage of any products shall signify your acceptance of this Policy and your agreement to be legally bound by it.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as adding a statement to the homepages of our websites/applications or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.
Needed information means information about an educational institute or identifiable individual or information that permits an individual to be identified.
Fahamni Platforme is a smart software service, and it takes responsibility for maintaining and protecting the personal information under our control.
The Application/Website/Services obtains the information you provide when you download and register for the Application or Services. When the educational institution registers with us, it generally provides:
Name of the Institution, Registration number, Address, School Landline Phone Number (for verification), Contact Person’s Name, position, and mobile number, School website, email, and password
Transactions-related information (e.g. when you download or use the application)
Information provided when you contact us for help
Information entered into our system such as questions, discussions, test participation
User information (students, parents, teachers, staff)
It is possible to register individuals (teachers, students/parents, or assistants) in the application only after the institution is registered with Fahamni Platforme. Users agree to provide accurate and complete registration information. Upon registration, users may be required to provide name, address, phone number, and email address (collectively referred to as “User profile content”).
We only collect personal information as required. Our reason for collecting such information is to establish and maintain communication.
We will not differentiate who is using the device if credentials match. You must log in using your own credentials to ensure accuracy.
Users are responsible for safeguarding their login credentials and for any loss due to their misuse.
The Application/products/Services may collect data like the device type, OS version, and usage patterns. We also collect other relevant data based on the permissions granted.
We may use the collected data to personalize your experience and improve our offerings. Users can customize the web or app interface.
We may contact you to enforce our User Agreement, resolve issues, or provide customer service—via email, SMS, WhatsApp, or postal mail. This may include autodialed or pre-recorded messages.
We retain personal data as long as necessary. Even after account closure, we may keep some data to comply with legal obligations, prevent fraud, resolve disputes, etc. Once no longer needed, data is securely deleted.
We may use your contact details to send you offers, updates, or promotions via email, SMS, WhatsApp, or phone, based on your preferences.
We may collect metadata like domain names, timestamps, IP sources, and search terms to improve security and analyze trends. We do not rent, trade, or sell your information without your explicit consent.
We may disclose data if required by law or a legal process.
We are committed to safeguarding your information with technical and administrative security measures. If you suspect account misuse, please contact us immediately.
If you are in the EEA, Fahamni Platforme provides rights such as:
Access, update, delete your data
Rectification of inaccurate data
Right to object to processing
Right to restrict processing
Right to data portability
Right to withdraw consent
We may verify your identity before processing your request. For more details, contact your local data protection authority.
By registering, you consent to our collection, storage, and use of your information. Data may be processed in accordance with Bangladeshi laws, even if you reside elsewhere.
We may update this policy over time. Continued use implies acceptance of changes.
